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COVID-19 FAQ

To our customers, PulseTones remains firm in our prioritization of the health and well-being of our customers and staff. We are maintaining regular business operations and our primary objective throughout this time is to ensure we maintain our quality of service at all levels.

Our website remains open and our dedicated customer service team is hard at work to ensure any questions you may have along the way are quickly answered, please do not hesitate to email us at support@pulsetones.com if you have any questions or concerns.

Order Processing

PulseTones is currently fulfilling all eligible orders at this time. You will receive an automatic confirmation email after you place your order. Currently, orders are taking 8-15 business days on average to be processed and dispatched from our warehouse. Depending on the item, some orders may be processed sooner, some later.

Shipping

After placing your order, please allow up to 10 business days at this time for your items to ship. Once an order has been placed, it cannot be modified or canceled.

You will receive an email notification with tracking information once your order ships. All orders are shipped USPS Priority Mail Or USPS First Class. PulseTones is not responsible for items lost, damaged, or stolen in transit. All risks associated are assumed by the courier.

Please note, PulseTones does not ship on weekends and major holidays.

Returns & Exchanges

At this time, we are not accepting any returns due to COVID-19, we are taking all measures necessary to ensure safety for our staff and customers. International orders are not eligible for exchange.

If you have any other questions, please contact us at support@pulsetones.com and we will get back to you within 24-48 hours. Thank you for the support during this difficult time and please stay safe!